* General FAQ :-
Q- Do you ship internationally?
A- We do ship internationally with prior arrangement made regarding means of payment,shipping costs and paperwork.
Q- Do you have a catalogue?
A- We have Online catalogue. We do not carryout a Hard Copy catalogue. Most of our products are unique and are continously updated. The products in our web page reflect our most current listing of available inventory.
Q- Do you sell in wholesale quantity?
A- We do offer wholesale prices only.
Q- Do you sell Retail?
A- No,we don't sell in Retail.
Q- Where are you located?
A- We are located in
Phone Number : 0091-2698-222786
Q- How to Contact Your Company ?
A- You can contact with us by our mail address: firstname.lastname@example.org or contact us by our Cell Phone Number: 0091-9898476135 (Support: 24/7).
*Ordering FAQ :-
Q- How do I place an order online?
A- Go to Products Pages , click on the product(s) you want and then click on "Add To Cart?" And Enter Quantity that you want to buy. Continue this process until you are ready to check out. Now Click on Place Order Button. We will get your mail with your order details then we will updates Shipping Cost Of Your requirements then you will get one notification mail with your order Updated. Then you can check your order with all details in My Orders.
* Payment FAQ :-
Q- What methods of payment are accepted?
A- We are accept Payments by Telex Transfer (T/T) Or Wire Transfer by bank Only.
Q- Can you invoice me?
A- Yes, We can Invoice you. And we will send your first Performa invoice with full details for Transferring payments.
Q- Payments Option?
A- We only Accept Payments of Your Order that are Below $ 4000, In advance. For Above $ 4000 we transport by sea in that we accept 60 % in advance and 40 % by Copy of B/L.
Q- Do you accept Paypal ?
A- Sorry we don't accept Paypal Because indian customs and bank policy don't allow for paypal. Click Here For Information.
* Products FAQ :-
Q- Where do your stones come from?
A- We are mostly using Indian mines stones. But there are stones that come from Brazil, Afghanistan, Africa etc.
Q- What is your guarantee?
A- We want you to be 100% satisfied with your faizgems.com purchase. This is difficult to do over the Internet, even with quality photography. So we offer you our 100% Satisfaction Guarantee.
Q- Can you make custom made products by our choice ?
A- Yes we can make custom made products of all shape and size in any stones as per your requirements.
Q- Are you Supply other Indian items as per our requirements?
A- Yes we can supply other items as per your requirements. If we get in India.
Q- I placed an order, Do you give discount on the wholesale order?
A- Yes, We will give you discount on Wholesale order.
* Shipping FAQ :-
Q- Where will you ship your products?
A- Right now, we ship to all over the world.
Q- How long will it take to received my Order ?
A- If we have in Stock then we will ship on 5-7 Days of your order. Otherwise we will give you time of delivery depending on quantity. Shipping company will take time to delivery 5-7 Business days.
Q- What are your shipping options?
A- We usually shipped via DHL & FedEx. We are also Using via UPS, TNT, EMS, Sea Cargo and Air Cargo at the same time. We are also working To Pay on Delivery system shipping Means you can pay shipping cost after you get goods there. So no need to give us shipping charges. But this term applicable only when goods are more then 50 kg.
Q- How much will shipping cost?
A- Depending on weight of the Stones [Order] you have purchased.We will provide you shipping cost.